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KN5000 SOUND NAME ERROR MESSAGES

Greetings from Western Australia.I am just wondering if any of you have come across the above messages before? PROBLEM DETAILS: I have a KN5000 with Internal Hard Drive fitted and when switched on,the following error messages are displayed on the LC…

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KN5000 SOUND NAME ERROR MESSAGES

buckiec

buckiec
Australia

Total Posts: 13
Joined: January 13, 2015

Greetings from Western Australia.I am just wondering if any of you have come across the above messages before?

PROBLEM DETAILS:
I have a KN5000 with Internal Hard Drive fitted and when switched on,the following error messages are displayed on the LCD Screen:
PART:
LEFT: SOUND NAMING ERROR
RIGHT 1 SOUND NAMING ERROR
RIGHT 2 SOUND NAMING ERROR

1. I tried resetting the instrument
2. I re- installed “Initialisation Disc”

This did not work as error messages still displaying on start-up.No sound emanates from the unit.
Everything else appears to be in order.

I then removed the panels underneath the instrument in search for a “Lithium” type battery (Memory Backup)
On my previous Technics Keyboards there has always been a battery installed. However I could not find one in the KN5000.
The unit was in storage for quite some time and I am unsure of the status of the back up arrangements

I rather feel that the Main CPU Board may have been affected by the long term storage (moisture etc) somehow..
I have referred this problem to Mike Barden (Technics Repair Guru).He suggests that maybe the CPU Main Board is faulty.This being the case he can either repair it or swap it 1 for 1 with Panasonic for a replacement.

Another suggestion was made that the KN5000 needed to have the OS Upgrade discs (2) re-installed. I guess that the reason for this is that the keyboard was stored for a long while and not used.

I would appreciate any further comments/suggestions as to maybe what the problem is before I de-install the CPU and send it to UK

Thanks for your time

Regards

Chris

Posted on January 13, 2015 at 9:21 PM
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8 Replies

buckiec

buckiec
Australia

Total Posts: 13
Joined: January 13, 2015

Re: KN5000 SOUND NAME ERROR MESSAGES

With a big "thank-you" to Gunnar JONNY I have reached the conclusion that the Main Board in the KN5000 is faulty.
.I have removed the Board and will send it to Mike BARNDEN in the UK for repairs/exchanging.
I will advise the outcome in due course for any other members who encounter similar problems

Cheers

Chris B

Posted on January 18, 2015 at 10:16 PM

admin

admin
United Kingdom

Total Posts: 1102
Joined: February 2, 2014

Re: KN5000 SOUND NAME ERROR MESSAGES

Good luck with it Chris, I saw the post on Synthzone and very glad Gunnar helped you out, that's the kid of guy he is!

Mike is certainly a top guy with repairs so I'm sure it will get sorted, let us know how it goes.

Best wishes,
Mike

Posted on January 18, 2015 at 10:37 PM

Adrian

Adrian
United Kingdom

Total Posts: 3
Joined: January 27, 2016

Re: KN5000 SOUND NAME ERROR MESSAGES

I have the same problem with "sound error" message. Did you solve the problem.
Thanks,
Adrian

Posted on January 27, 2016 at 3:32 PM

buckiec

buckiec
Australia

Total Posts: 13
Joined: January 13, 2015

Re: KN5000 SOUND NAME ERROR MESSAGES

Hi Adrian,

Glad to be able to help out here.

I contacted a guy called Mike BARDEN who is perhaps the best Technics guru in the UK.
His link is below :
http://www.mikebarden.com/contact-mike-barden/...
Between us we were able to establish the cause for this malfunction.
In essence the motherboard in the KN5000 had sustained an "acidic" type leak from one of the components on the board.This came about because the keyboard had been stored in a back shed/studio for too long.Location was environmentally unsound for such sensitive equipment
Because of the micro circuitry on the board virtually the whole part which relates to sound generation had become corroded in some way.
Under Mike's timely instructions I was able to remove the motherboard from the chassis of the keyboard and send it to him in the UK
Mike was then able to perform a more accurate diagnosis on the unit.He did this and advised that he had all the parts needed to repair the unit.
He did the repairs,but unfortunately he is constantly inundated with repairs from all over the world and I had to wait some considerable time for repairs to be completed.
The wait was well and truly worth it cos this clever dude fixed the unit perfectly.When it arrived I re-installed the motherboard,screwed the panels back on and powered up the keyboard.and away it went Has been working perfectly ever since.The KN5000 is a wonderful keyboard so I had no difficulty in deciding whether or not to spend money on the repairs.My advice is go ahead and at least get a quite from Mike so you know where you stand.
I hope this has been of some help.Don't hesitate to ask me anymore questions.
Regards from Down Under

Chris

Posted on January 27, 2016 at 7:27 PM

Adrian

Adrian
United Kingdom

Total Posts: 3
Joined: January 27, 2016

Re: KN5000 SOUND NAME ERROR MESSAGES

Hi Chris,
First let me start by thanking you for your very prompt and full response to my question.
Secondly let me apologise for not getting back to you until now. I have been away and
only returned home today.
My story is very much as yours. The keyboard was left unused for about three years.
Although the environment in which it was stored should not have caused problems,
obviously something has gone wrong. With your advise I now know where to look and
as soon as I have the time I will investigate further.
Thanks once again for your help with this problem. I am in your debt.
Regards.

Adrian.

Posted on February 5, 2016 at 7:12 PM

buckiec

buckiec
Australia

Total Posts: 13
Joined: January 13, 2015

Re: KN5000 SOUND NAME ERROR MESSAGES

Hi Adrian,

It was my absolute pleasure to be able to help out.
I am sure you will be able to sort the problem out very soon.
You are at a real advantage being in the UK as repairers are close at hand.
This is particularly useful if, for some reason, you have to present the entire keyboard to the repairer (Mike).

I was lucky too as I only had to send the motherboard to Mike.
Sending the whole keyboard would have cost an "arm and a leg"and would certainly have made me think twice about spending this sort of money on this keyboard.
The KN5000 can be be purchased over here at a fraction of the new cost ,and certainly cheaper than repair costs plus shipping.(both ways)

It is interesting to note that these wonderful KNs are approaching 25+ years old now so it is little wonder that some of them have reached the end of their functional lives.This website I think you will agree is an absolute Godsend for us Technics "Buffs"who may not be tech savvy when it comes to sequencing etc.

You may be interested to know what my keyboard rig is:
KN1000,KN5000 plus KN7000

I have all the discs for these keyboards plus all the hardware for them (Hard drive for KN5000,complete foot controller set for KN5000 which can be used on KN7000.Finally a one octave set of Midi foot bass pedals.

It was my original plan to link up all the keyboards using Midi IN and OUT.The end result being a very powerful and versatile keyboard rig.The only real issue being connectivity.

I firmly believe that the KN keyboards are the finest of their kind ever made.They are a complete joy to play.I do believe also that ppl often buy these keyboards not knowing just what amazing technology exists inside the cabinet.

I do sincerely hope that your KN is up and running soon.Do let me know how things transpire and also if I can help further

Greetings from Down Under

Chris

Posted on February 7, 2016 at 12:51 AM

Adrian

Adrian
United Kingdom

Total Posts: 3
Joined: January 27, 2016

Re: KN5000 SOUND NAME ERROR MESSAGES

Hi Chris.
I bought my first KN5000 new many years ago. Some years later I tried to buy a Hard Drive for it but it proved too expensive at the time.
Some years later I again tried to buy a Hard Drive for it, this time second hand off ebay. Although looking for quite a few months none
came up. What did come up was a complete used KN5000 with the hard drive already fitted from a guy in Glasgow. I bought it and this
is the keyboard I used from then until it went faulty. I kept my original KN5000 - "just in case", and I am now very pleased I did as I have
transplanted the Hard Drive from the faulty keyboard and all works well.

When I have the time I will open the faulty keyboard and look to see if I can see the fault as described by you. What I will do with the
faulty keyboard will depend on what I find.

I am not a good player even though I have been playing on and off for many years. I only play at home and my wife maintains I only
bought it to annoy the neighbours! Despite this the keyboard has given me many, many hours of enjoyment over the years.

Thanks again for your help and interest. I have only just found this site but hope to use it regularly in future.

All the best

Adrian.

Posted on February 20, 2016 at 12:57 PM

buckiec

buckiec
Australia

Total Posts: 13
Joined: January 13, 2015

Re: KN5000 SOUND NAME ERROR MESSAGES

Hi Adrian,

Thanks for the update Email.

Phew! Thank goodness you kept your original KN5000 and was able to transfer the Hard Drive to it. Very wise move my friend.
The way I see it you now have several options in relation to the "faulty" KN5000

1. Ascertain the extent of the fault by removing the cabinet panels and examining Main circuit board (Mother board) for any signs of corrosion/moisture/mould etc
This Motherboard is very easy to remove for further close examination.I do recommend however that you download a KN5000 "Workshop Manual" from this
Website if you don't already have one on hand.This Manual gives a detailed Circuit Map of the KN5000 as well as explaining certain "how to" tasks.If necessary I
have a copy here which I can Email to you should you be unsuccessful with the download etc.

2. Once the fault has been clearly defined you can then decide whether or not the unit is worth repairing.

3. If the unit is repairable at reasonable cost to you might consider it worthwhile .As the keyboard is now, your ONLY choice is to hang on to it /sell it for PARTS

4. If you decide to have it repaired then you can keep it and connect up to the other KN in a "Master/ Slave" configuration. This topic is fully illustrated in the KN5000
Owners Manual I have done this with my KN5000/KN7000 setup.The results are stunning to say the least.The sound output is HUGE.

5. If you don't wish to keep the repaired unit then you can always sell it as a working keyboard.You would get quite a bit more money than as a "Not working" unit.There
again you may wish to do what you did before and keep it as a "spare".Who knows when KN5000 parts supply will dry up? Your choice Adrian.

Another point to note in conclusion is the fact that unless you particularly want another "Hard Drive" you don't really need to have a second.

I hope that this has been of help.I will be interested to hear the final outcome in due course

Best Regards

Chris

Posted on February 21, 2016 at 2:47 AM